ABI: An AI-Driven Responsive Bot for Seamless Multi-Channel Integration
Overview
Beroe is a globally recognized leader in SaaS-based procurement intelligence and analytics. The company empowers organizations to make smarter, quicker, and profitable sourcing decisions, offering them data, insights, and intelligence. For over 15 years, Beroe has been a reliable partner to more than 10,000 companies, including 500 firms and 400 Fortune. Using the ABI AI bot, Beroe delivers intelligence and detailed sourcing reports that enable data-driven and faster procurement decisions.
Technology Stack
Overview
Beroe is a global SaaS-based procurement intelligence and analytics provider. That has been providing intelligence, data, and insights that enable companies to make smarter sourcing decisions – leading to lower cost, reduced risk, and greater profits. Beroe has been a trusted source of intelligence for more than 15 years and presently partners with 10,000 companies worldwide, including 400 of Fortune 500 companies. With the ABI AI bot we provide the smart intelligence sourcing reports which help companies to make great sourcing decisions.
Technology Stack
Problems
Procurement organizations and professionals operate in a complex and volatile environment. As a result, they face various challenges. To address those pressing challenges, Beroe introduced Beroe LiVE.Ai™. It targets some crucial industry problems, including:
- Inadequate access to real-time market intelligence
- A massive amount of unstructured procurement data
- Inefficient and fragmented risk evaluation process
- Gaps in cross-platform communication
- Poor collaboration among procurement professionals
- Disorganized category management
Objective
The goal was to design as well as enhance the functionalities of the Beroe LiVE.Ai. So that procurement professionals can get accurate, actionable, and real-time market intelligence. Keeping this in mind, we utilized advanced technologies to address all the major challenges, like managing supplier risk, streamlining category management, and analyzing a huge amount of data.
Solutions
To make our client’s strategy successful, our team came up with various innovative solutions. We primarily focused on seamless integration, robust functionality, as well as continuous improvement.
Seamless Integration
Our team deployed the ABI AI bot across all major communication channels. It worked seamlessly with platforms like Slack, AP, MS Teams, WhatsApp, Zoom, SAP and Webchat.
Integration of FreshWorks
We also integrated multiple FreshWorks solutions like Freshservice and Freshchat. It facilitated easy ticket management and direct agent communication.
Innovative Technologies
Cross-Channel Continuity
Our experts added a “Load More” feature to let every user access their chat history. It enabled users to enjoy seamless conversation transitions across multiple platforms. Besides, it improved the user experience.
Attachment Handling
To enable PDF support and image sharing through the boat, we created powerful API features. Those features significantly enhanced the bot’s interactivity. On the other hand, it enabled richer data exchange without any complexity.
Feedback Mechanism
Our team also added a feedback button for users. Using that, users can easily evaluate every GPT-generated response. Feedback is stored and analyzed to continuously improve the bot’s accuracy as well as relevance.
Integration of AWS-SQS
We deployed AWS-SQS. It provided users with real-time alerts. Furthermore, this integration allowed users to get detailed weekly activity reports through their email.
Ratings and User Reactions
We included a feature to simplify daily reporting on user reactions and ratings. It helped the company to monitor user satisfaction while tailoring engagement strategies.
Multi-Language Customer Support
We enabled as well as optimized the response abilities of the bot. As a result, it started offering localized experiences by responding in the user’s preferred language. What’s more? It also boosted the bot’s global usability as well as accessibility.
Offline Availability of Data
Our team added functionality that allowed users to download necessary data in table format. It enabled easy offline access to data and comprehensive reporting.
Outcomes
The results are quite surprising. After the deployment of the bot on different platforms, it enhanced the user experience. Now, every user enjoys regular access to necessary reports and data. They can also easily download market intelligence and supplier risk analysis reports anytime they want. Besides, the client witnesses a 30% improvement in their AI bot’s performance. The response time has also drastically reduced. Furthermore, it makes the bot offer smarter and faster access to important procurement intelligence with unmatched relevance and accuracy. Our solutions have reinforced Beroe’s position as a leader in procurement innovation and intelligence-driven strategy.
